How to get an answer

A person reads every message and answers as quickly as we can. You’ll get a confirmation when your message is accepted. That tells you it reached us; it doesn’t mean the issue is resolved.

What you tried, what you expected, and what happened instead. Name the area — Lithi Compute, Lithi Connect, account access, billing or a security concern — and add the approximate time with its time zone.

No. A free assessment is read-only. An application requests access but does not approve it. A quote proposes scope, timing and cost; you approve paid work separately. Neither a question nor an application starts a job.

Passwords, API keys, access codes, signed links, bank details and customer files. Check screenshots before you attach them. Describe the problem rather than pasting a full request or an environment file.

Use Report a security issue for a suspected vulnerability or exposure, so it goes to the right people.

Often, yes. Ask Lithi reads the published documentation and answers setup, compatibility and pricing questions directly. Start there, and send us a message if it does not get you what you need.

Lithi Technologies LLC is based at 68 Harrison Ave, Boston, MA 02111. To reach a person, send us a message and we’ll answer as quickly as we can.