Compute Help
Result or file unavailable
A Compute result is missing or a file will not download? Check the job status, retry the download, and see how a result ties to its receipt.
On this page
Check the job status first
A result only appears after its job or batch shows as complete. An in-progress job has no result yet.
Open the job and confirm its current status before looking for a result.
If the file will not download
Try the download again from the same result page. A slow or interrupted connection can stop a large file partway through.
Check that your device has enough free space for the file.
If the result looks incomplete
Compare the result against what the job was asked to do. An incomplete result can mean the job partially failed even though it shows as done.
Report the mismatch with the job reference rather than resubmitting right away.
Understand your receipt
Every completed job carries a receipt reference. It records what ran and what the result contains, without exposing your private data.
Keep the reference if you contact Lithi about this job.