Help
Contact Lithi
Contact Lithi with a clear, redacted description of your Compute or Connect question, remove private details first, and confirm your request was received.
On this page
Start with one clear problem
Say what you tried, what you expected, and what happened instead. Name the affected area, such as Compute, Connect, account access, or billing.
Add the approximate time and the exact wording of any message you saw.
Remove private details first
Leave out passwords, tokens, access codes, and payment details. Remove customer records, private messages, and anything not needed to explain the problem.
Review a screenshot for private details before you attach it.
Send your request
Use the contact form with your short, redacted description. Include your organization or account name so Lithi can find your account.
Confirm it was received
Look for the on-screen confirmation after you send your request. A receipt reference may appear; keep it without sharing its contents publicly.
If no confirmation appears, wait before sending the same request again, and note what you saw.